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The Seanapps unit is updated remotely and typically requires no action on your part. However, if a new device is installed on board and connected to Seanapps, a remote update may be necessary.   If...

The installation and maintenance costs are not included in the purchase price of the sensors. These services are provided by your authorized dealer, Seanapps. For specific information on installati...

The delivery of the sensors is made directly to the installer you have selected. To check if delivery is available in your country or near your location, we recommend consulting the Seanapps-appro...

If the message "No data" appears on your Seanapps app and you have an active subscription, it’s possible that your Seanapps device needs an update. To resolve this issue, please contact the support...

To report data inconsistencies, please send an email to contact@seanapps.fr. Be sure to specify the affected data and the time periods during which the inconsistencies occur. You can also attach sc...

If the charge indicator shows 0%, it generally means that the battery is completely discharged. However, a 0% reading may also indicate a problem with the sensor, which could be having difficulty m...

Seanapps uses a standard mobile network rather than a satellite network. Consequently, your connected device generally operates within about 20 miles of a mobile base station, assuming that station...

Seanapps is designed to work with a global network, except in certain areas where specific regulations or political contexts may restrict its use. The regions affected in 2024 include Russia, Turk...

Here are some troubleshooting steps you can try on your own before reaching out to the support team:   1. Check the power supply to your device: Ensure that your device is powered on and functionin...

If your boat information is not visible in your app, please follow these steps:   1. Check the power supply of your device: Ensure your device is properly powered and functioning correctly. Refer t...