Here are some troubleshooting steps you can try on your own before reaching out to the support team:
1. Check the power supply to your device: Ensure that your device is powered on and functioning correctly. Refer to the page "What Do the Flashing Lights on My Device Mean?" to interpret the indicator lights and verify that there are no power issues.
2. Ensure your app is up-to-date: Compatibility issues may arise if your app is outdated. Check for available updates and install them if necessary.
3. Verify network and GPS connection: Make sure your boat has a stable network connection and is in an open area. For instance, if the boat is stored under a metal hangar, this may interfere with network and GPS signals, preventing data synchronization.
4. Contact technical support: If the issue persists after following these steps, please reach out to technical support at contact@seanapps.fr, providing details of the troubleshooting steps you have completed.